TgFortRefund Policy
1. General Provisions
1.1. This Refund Policy (the “Policy”) supplements Section 7 (“Payments and Refunds”) of the Terms of Service and details the conditions, procedure, and time limits for refunds of payments made for the TgFort online service (the “Service”).
1.2. Capitalized terms used but not defined in this Policy have the meanings given in the Terms of Service.
1.3. Payment for the Service means a subscription fee for a paid plan (Starter, Growth, Pro, Business) for a billing period of one calendar month.
2. General Rule
2.1. The Service provides digital services of an intangible nature. After access to the paid plan has been granted, payments are non-refundable, except for the cases listed in Section 3 of this Policy.
2.2. The free plan is provided without payment; this Policy does not apply to it.
3. Cases Eligible for Refund
3.1. A refund is possible only if:
- the service was not rendered due to the technical fault of the Service;
- access was in fact not provided: the payment was accepted but the paid plan was not activated, and the issue was not resolved by the support service within a reasonable time.
3.2. If the paid features were partially used before the fault was identified, the Administration may reduce the refund amount proportionally.
4. How to Request a Refund
4.1. To have a refund considered, the User must contact the support service within 24 hours of the payment.
4.2. The request is sent to [email protected] from the email linked to the User’s account and must include: payment date, amount, plan, order or payment identifier, and a description of the problem.
4.3. Requests sent later than 24 hours after the payment are not reviewed.
5. Refund Review and Execution
5.1. Refund decisions are made by the Administration on an individual basis.
5.2. The Administration informs the User of the decision by email, as a rule, within 5 business days of receiving the request.
5.3. An approved refund is issued to the original payment method. Depending on the payment provider, funds may take up to 10 business days to arrive.
5.4. If a refund is granted, the Administration may deactivate the corresponding paid period.
6. Cases When No Refund Is Issued
6.1. Refunds are not issued for:
- a billing period during which access to the paid plan was granted, including periods already started at the moment of cancellation of further renewal;
- unused quotas and limits (moderation checks, image checks, groups, rules);
- termination of use of the Service at the User’s initiative;
- inability to use the Service caused by changes to the Telegram messaging platform;
- access restrictions applied due to the User’s violation of the Terms of Service.
7. Chargebacks
7.1. The User undertakes not to initiate a chargeback through payment systems without first contacting the Service’s support.
7.2. A chargeback filed without a prior support request is a violation of the Terms of Service; the Administration may restrict access to the Service.
8. Changes to the Policy
8.1. The Administration may amend this Policy.
8.2. The current version of the Policy is published in the Service; continued use of the Service means the User accepts the updated terms.
9. Contact Information
9.1. Refund requests and questions about this Policy are sent to the support service by email at [email protected].
By paying for the Service, the User confirms that they have read this Refund Policy and accept it in full.